The second connection type is the internet session. Keyboard and mice can also be locked out to prevent the end-user from interrupting troubleshooting sessions. With the MRC Viewer connection, in-session chat, multiple monitor support, simple file transfer, and one-click screenshots are available. The Dameware Agent is highly customizable and can be easily deployed via group policy or upon initial connection. In order to make an MRC viewer connection, the Dameware Agent must be installed on the host computer. ![]() The MRC Viewer is the native Dameware Remote Control connection that allows users far more functionality than a standard RDP connection. The first connection type is the MRC Viewer Connection to Windows computers. The MRC console is easily launched right from DRS, and from there, we can begin making remote control connections to computers inside or outside the firewall depending on your deployment.įrom the MRC console, five types of remote control sessions can be initiated. MRC can be purchased separately from DRS, but it does not include the Dameware Internet Proxy for outside of firewall connections, the Dameware Mobile Gateway for iOS and Android connections, or the other systems administration tools we'll be covering in just a moment. MRC is an award-winning remote control and remote access tool that allows you to connect to Windows, Mac OS X, and Linux computers all from the same console. Let's begin by looking at Dameware Mini Remote Control, or MRC for short, which is included with every copy of DRS. Once you have successfully deployed DRS in your environment, you can begin using all the powerful systems administration tools accessible from the DRS software console. Keep in mind, however, that deploying in standalone mode means you will not be able to centrally manage Dameware users and share global hosts lists, or make connections to computers outside your firewall with the new internet sessions feature. In standalone mode, DRS makes connections directly to the end-user’s computers without the need for the Dameware Central Server. A third server component, the Dameware Mobile Gateway, must be configured if you wish to use Dameware Mobile for iOS and Android devices.ĭeploying DRS in standalone mode is as simple as installing it on each user's workstation. These two components can be installed on the same server, but it is recommended that they are separated, with the internet proxy being installed on a separate server, placed in a DMZ. In order to make easy and safe remote support connections to computers outside of your firewall, the Dameware Internet Proxy must also be configured along with the Dameware Central Server. The Dameware Central Server includes the Dameware Administration Console, which lets you set up Dameware users, manage all of your licenses, share host lists, and see a list of all current internet sessions. Let's cover these two modes in a little more detail, and then jump into the systems administration tools.ĭeploying DRS in centralized mode requires the installation and configuration of the Dameware Central Server, which is one of three server components included in DRS version 11. These tools are packaged neatly into a familiar and easy-to-use Microsoft Management Console, or MMC-style interface.ĭepending on your organization's needs, DRS can be deployed in one of two modes: standalone or centralized. DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and cloud offerings.Īt its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers both inside and outside your firewall. DRS is self-hosted, meaning that it is managed by you and your team in your infrastructure and on your terms. There was a session on this at the 2011 KACE Konference.Dameware ® Remote Support, or DRS for short, is a comprehensive remote support solution. BTW, we enable WOL on the Dells using the Dell Client Configuration Tool Kit (CCTK) (the successor to the DCCU) from a Kscript.įor better control in the future, we're looking into the Intel AMT software used with Intel vPro CPUs. Once I understood that the machines had to be off, not sleeping, for WOL to work, the K1000 WOL has been 100% successful on the Dell OptiPlex and Lenovo ThinkPad models we have. Dell published a paper or utility on this a couple of months ago for their OptiPlex line, but I can't find the reference now. In some models of computers, you can adjust the options in Device Manager to make "wake from sleep" work on some NICs. In other words, WOL is "wake from off", not "wake from sleep". The WOL spec was designed to turn on machines that are powered off it was never intended to wake a machine that was only in a sleep mode, since sleep modes weren't really used back then. What you might be seeing is the infamous sleep problem with WOL.
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